Quick answers about appointments, door-step visits and what to keep ready. Cannot find what you need? Call or WhatsApp us.
How do I book an appointment?
Use the booking form: choose a boutique visit or a door-step visit, pick a day and time, and enter your details. You can also call or WhatsApp us and we will book you in.
Is my appointment confirmed straight away?
You receive a booking reference as soon as you send the form, and the time is held for you. We then confirm by phone or WhatsApp. If we need to suggest another time, we will tell you right away.
What is the door-step service?
We visit your home for a design consultation and measurements, so you do not have to travel. Read how it works on the door-step service page.
Which areas do you visit?
We list the PIN codes we visit on the door-step service page. Type your PIN code there to check. If your area is not listed, send a request and we will call you to see whether we can visit.
Is there a charge for door-step visits?
A visit charge may apply depending on your area. It is shown when you check your PIN code, and we confirm it when we call you to confirm the appointment.
Can I change or cancel my appointment?
Yes. Call or WhatsApp us and quote your booking reference, and we will move or cancel the appointment for you.
What should I keep ready for my first appointment?
Reference pictures of designs you like, your saree or fabric if you already have it, and a garment that fits you well. Tell us your function date when you book so we can plan the schedule.
How long will my outfit take?
It depends on the design, the amount of embroidery and the season. We confirm a delivery date with you when we take your order, so you can plan around your function.
Do you do alterations?
Yes. See our services for alterations and fitting. Bring the garment to the boutique and we will tell you what can be done.